Distress Line Operator
(Telecare Distress Line of Greater Simcoe)
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Position ID: V-ORI0003
Last Modified: 25 Apr 2025
Last Full Update: 25 Apr 2025
Opportunity Details: Distress Line Operator
| Contact | Volunteer Coordinator, Telecare of Greater Simcoe; Phone: 705-327-2383; Email: info@telecaredistressline.com |
| Duties |
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| More Info Link | www.telecaredistressline.com |
| Benefits | Opportunity to enhance your active listening and responsive skills while supporting individuals who are experiencing life concerns or are in distress. |
| Clients | Our clients are diverse members of the population, and represent all ages, identity groups, and concerns. |
| Ages | 18 year(s) and up |
| Suitable for Highschool Credit Hours | No |
| Areas of Interest | Community Outreach ; Distress / Crisis / Bereavement Support ; Fundraising / Canvassing ; Information & Referral Services ; Marketing & Promotions ; Mental Health / Addictions ; Pandemic / Coronavirus / COVID-19 Support ; Social Interaction |
| Skills/Experience | Communication & Interpersonal Skills ; Counseling & Support ; Customer Service ; Dependability & Trustworthiness ; Elder Care ; Friendly & Outgoing ; General Computer Skills ; Listening Skills ; Mentoring & Training ; Patience ; Positive / Cheerful Demeanor ; Public Speaking ; Self-Motivated / Work Independently ; Team Work |
| Commitment Length | Short Term (3 months or less) ; Medium Term (4 months to 1 year) ; Long Term (More than 1 year) ; We happily work with college and university students who require placements on a shorter term basis to complete their credit requirements. We are also flexible to support volunteers who cannot make weekly commitments, although consistent, longer-term volunteer commitments are preferential in keeping our service running. |
| Interaction Level | Solitary - via phone line ; One-on-one ; Small Group ; Virtual Volunteering |
| Minimum Hours | 4 / Week |
| Accessibility | Fully Accessible ; Partially Accessible ; Designated parking at entrance ; Call Center is fully accessable and located in a secure 24 hour site with parking in Orillia |
| Location | Orillia |
| Number of Positions | Alliston ; Barrie ; Midland ; Muskoka District ; Orillia ; Orillia and area ; Penetanguishene ; Severn ; Simcoe County ; South Simcoe ; Tay ; Tiny ; Vasey ; Wasaga Beach ; Waubaushene 28 individual(s) needed in total. Our physical location is in Orillia, ON. We are working diligently to create flexible, virtual, and hybrid volunteer opportunities. |
| Training | Orientation ; Training is provided ; Training is required ; Scheduled training ; Training on-going ; Online modules for training by Distress Crisis Ontario - made specifically for call takers of distress lines. Comprehensive training in community services and effective listening skills are provided. |
| Transportation | Near public transit |
| Police Check | Required |
| Additional Requirements | - Interview - 2 References - Vulnerable Sector Screenings done between 2015-2025 are valid. |
Agency Details: Telecare Distress Line of Greater Simcoe
| Office Phone | 705-327-2383 |
| telecaredistressline@gmail.com | |
| Website | telecaredistressline.com |
| Address & Map | |
| Mailing Address | Telecare Business Office, 170 Colborne St W Orillia Canada L3V 2Z3 |