Cat Adoption Counselor

(Georgian Triangle Humane Society, Collingwood - 10th Line)

Position ID: V-CWD0207
Last Modified: 12 May 2025
Last Full Update: 12 May 2025

Opportunity Details: Cat Adoption Counselor

Contact Joanna Chardola, Team Coordinator, Georgian Triangle Humane Society; Phone: 705-445-5204 ext 220; Email: volunteer@gths.ca
Duties

The Georgian Triangle Humane Society is a not-for-profit charity that provides abandoned, neglected and abused domestic animals a second chance in life at a forever home. The Adoptions Team facilitates the adoption and subsequent retention of approximately 1300 homeless animals annually, and the Cat Adoption Counselor contributes towards this success by answering questions about cat ownership, the adoption process and the cats and kittens available for adoption. This role is integral to matching the right cat (personality type, energy level, special home requirements, etc.) with the right adopter.

Description

Reporting to the Adoptions Coordinator, the Cat Adoption Counselor prepares adoption kits, answers questions about the cats and kittens we have available for adoption. The Cat Adoption Counselor also assists the public with the identification of cats and kittens in the adoption rooms, provides assistance with the completion of adoption applications and facilitates the adoption. There is also the opportunity to attend off-site adoption events in the community.  
Roles and Responsibilities

  • Consistent and open communication with Adoptions Coordinator
  • Review information on cats available for adoption (name, age, background, medical / special needs, etc.)
  • Spend time with cats to assist with the perfect match
  • Answer visitors’ and potential adopters’ questions about cats available for adoption
  • Use microchip scanner to identify cats
  • Answer basic questions about the organization
  • Seize opportunities during conversation to transition potential adopters into volunteers or donors
  • Outline ‘Adopters Welcome’ process to potential adopters
  • Assist adopters with completion of adoption applications
  • Ensure any behavioural or health related questions specific to the animal are communicated
  • Diligently and thoroughly address concerns raised by adopters to prevent adoption returns
  • Decide on suitability of potential adopter for cat selected
  • Assist Customer Service Coordinators with adoption processing
  • Assist Dog Adoption Counselor during shift, as needed
  • Prepare adoption kits on an as needed basis
  • Attend ad hoc local off-site adoption events, if desired

   

More Info Link https://gths.ca/gths-volunteer-positions/
Benefits Keeping active, Meet like-minded people supporting a good cause, having the satisfaction of helping cats find a new home, AGM Voting rights after 90 days, First in line to adopt, Volunteer events, volunteer recognition, volunteer newsletter and internal Facebook group access
Clients Adoptable cats and potential adopters
Ages 18 year(s) and up
Suitable for Highschool Credit Hours No
Areas of Interest Animal Services ; Community / Neighbourhood Volunteering ; Customer / Sales Services
Skills/Experience Communication & Interpersonal Skills ; Confidentiality ; Customer Service ; Dependability & Trustworthiness ; Friendly & Outgoing ; General Computer Skills ; Leadership ; Listening Skills ; Mentoring & Training - Relevant if supporting or training new volunteers ; Patience ; Planning & Organizing ; Positive / Cheerful Demeanor ; Self-Motivated / Work Independently ; Team Work ; Qualifications 
18 years of age minimum 
Demonstrates understanding and passion for animal welfare 
Experience working with or handling cats 
Self motivated 
Excellent customer service skills 
Good communication skills 
Administrative skills 
Ability to follow protocol 
Ability to work alone and in a team environment 
Knowledge of, or experience with, PetPoint an asset 
Versed in using a device such as an iPad / tablet 
Willingness to learn Dog Adoption Counselor role, to support teammates as needed (cross-training will be provided)
Commitment Length Medium Term (4 months to 1 year) - A minimum commitment period of 6 months is required for all volunteer positions at the GTHS unless otherwise stated ; One shift a week, from 11.45am until approximately 4.15pm, (plus attendance at off-site events if desired).  A minimum commitment of six months is required. 
 
The GTHS posts on Volunteer Connection to build awareness of volunteer opportunities. The vacancies we are actively looking to fill at this time are posted on our live updated website, however, applicants may apply for any position at any time and be waitlisted for their preferred position(s). To see our vacancies and to download / submit an application form, visit: https://www.gths.ca/volunteer/
Interaction Level One-on-one ; Small Group ; Interact with potential adopters: may be individuals / couples / families and spend time with our adoptable cats during your shift
Minimum Hours 4
Accessibility Not Accessible ; Wheelchair accessible automatic main entrance ; Wheelchair accessible washroom, assistance needed with door ; Whilst our entrance/foyer/washrooms are accessible, the areas for volunteering are not
Location 549 Tenth Line, Collingwood L9Y 3A8
Number of Positions Collingwood: 2 individual(s) ; Grey County ; Simcoe County 
 
2 individual(s) needed in total.
Training Orientation ; Training is provided ; The GTHS onboarding process must be completed before a volunteer's first shift. Orientation and onboarding is conducted virtually / via email. On-the-job training will be provided by an experienced volunteer.
Transportation Car required - The GTHS is not located on a direct bus route ; Drive past Walmart and head towards the Town of Blue Mountains on Mountain Road, turn right at the first set of traffic lights (Tenth Line) and the animal centre is the red brick building located on the right side of this dead end road. Parking is available in the adjacent parking lot or along the roadside
Police Check Not Required
Additional Requirements Position involves sitting, bending and standing  
Please submit a volunteer application form to apply - available on website, with FAQs and details of all volunteer opportunities (live-updates): https://gths.ca/volunteer/
Start Date On or after 08 Nov 2023

Agency Details: Georgian Triangle Humane Society, Collingwood - 10th Line

Office Phone 705-445-5204
E-Mail info@gths.ca
Website www.gths.ca
Address & Map
549 10th Line
Collingwood, ON
Canada L9Y 0W1
Mailing Address 549 10th Line 
Collingwood, ON 
Canada L9Y 0W1