Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

Office Phone 416-585-7214
Toll Free Phone 1-888-772-9277
TTY Phone 416-585-6991 ; 1-866-220-2290
Fax 416-585-6464 ; 1-866-321-4127
Website ontario.ca/rentaloffences
Primary Contact Compliance/Customer Service Officers
Primary Executive Carly Steinman, Director (Acting)
Hours Mon-Fri 8:30 am-5 pm
Description and Service
Description (Service) Regulates the rights and responsibilities of landlords and tenants in residential properties * responds to complaints about offences under the Residential Tenancies Act * investigates complaints up to prosecution * receives complaints and investigates maintenance issues where there are no municipal standards * complaints may be made to this Unit, or to the Landlord and Tenant Board, or to both -- complaints requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)
Eligibility Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units
Application Call, write or visit website for information
Languages English ; French ; Language Line Service for other languages
Fees None
Location Information
Areas Served Ontario
Located In Community Toronto Downtown Central
Address & Map
Toronto Downtown M5G 2E5
View Google Map
Intersection Bay St and College St
Mailing Address College Park 
777 Bay St, 17th Floor 
Toronto, ON M5G 2E5
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator

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