Ombudsman Ontario
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PDF (New Window)| Record #: MET0871 | Last Full Update: 15 Nov 2019 |
| Contacts | |
|---|---|
| Office Phone | 416-586-3300 |
| Toll Free Phone | 1-800-263-1830 |
| TTY Phone | 1-866-411-4211 |
| Fax | 416-586-3485 |
| info@ombudsman.on.ca | |
| Website | www.ombudsman.on.ca |
| Social Media |  Facebook,  Flickr,  Twitter,  YouTube |
| Primary Executive | Paul Dubé, Ombudsman |
| Alternate Executive | Barbara Finlay, Deputy Ombudsman |
| Hours | Mon-Fri 9 am-4:30 pm |
| Description and Service | |
| Former Name | Ontario. Office of the Ombudsman (2003) |
| Description (Agency) | Independent legislative office mandated to investigate and resolve public complaints about Ontario government services |
| Description (Service) | Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * child protection services (handled by Ontario Child and Youth Unit -- see separate entry) * French language services * municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry) Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector Operates as an office of the provincial legislature, independent of the government and political parties |
| Eligibility | Ontario residents with complaints about Ontario government services listed in the Who We Oversee database |
| Application | Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints |
| Languages | English ; French ; interpreter service available for most languages |
| Fees | None |
| Location Information | |
| Areas Served | Ontario |
| Located In Community | Toronto Downtown Central |
| Address & Map | |
| Intersection | Bay St and Queen St W |
| Physical Access | Wheelchair accessible automatic main entrance ; Easy access to elevator ; Dedicated accessible washroom with all features |