Ombudsman Ontario

Contacts
Office Phone 416-586-3300
Toll Free Phone 1-800-263-1830
TTY Phone 1-866-411-4211
Fax 416-586-3485
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Social Media Facebook Facebook, Flickr Flickr, Twitter Twitter, YouTube YouTube
Primary Executive Paul Dubé, Ombudsman
Alternate Executive Barbara Finlay, Deputy Ombudsman
Hours Mon-Fri 9 am-4:30 pm
Description and Service
Former Name Ontario. Office of the Ombudsman (2003)
Description (Agency) Independent legislative office mandated to investigate and resolve public complaints about Ontario government services
Description (Service) Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures * includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions * Ontario universities and school boards * child protection services (handled by Ontario Child and Youth Unit -- see separate entry) * French language services * municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry)

Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector

Operates as an office of the provincial legislature, independent of the government and political parties
Eligibility Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Application Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
Languages English ; French ; interpreter service available for most languages
Fees None
Location Information
Areas Served Ontario
Located In Community Toronto Downtown Central
Address & Map
483 Bay St, 10th Fl, South Tower
Toronto, ON M5G 2C9
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Dedicated accessible washroom with all features

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